Loss and Damage Claims
If the shipment is currently in transit and you have a complaint about a late pickup or late delivery, or if the dispute is about the quality of service received or the charges due under a binding or non-binding estimate (or any other non-eligible type of dispute), you have the option of pursuing the matter through civil action or by filing a complaint with the Federal Highway Administration.

If Your Complaint is about lost or Damaged Articles?
If the move was intrastate (moves between 2 points in the same state) or local, you should contact the appropriate state regulatory agency or the state attorney general office that oversees such matters within your state.

If the dispute is about loss or damage that occurred during an interstate move, you should file the claim with the carrier first. Claims eligible for arbitration are disputes, typically involving the amount of the settlement offer, which cannot be resolved between the shipper and the carrier. If for example, your mover breaks a table you believe is worth and the mover feels it was only worth especially since the mover says the desk was damaged prior to loading.

If you would like to request arbitration of your case, you must send us a written request for arbitration. Requests must be in writing and should include:

1. The name and address of the carrier (including the MC - Motor Carrier Number if available)
2. The date and city where the shipment was picked up
3. The date and city where the shipment was delivered
4. The name (of the shipper) that the shipment moved under
5. Any shipment number, bill of lading number or claim number that would help to identify the shipment, and
6. The value of the claim

Do not send in your shipping documents with your initial request for arbitration. You will be asked to produce them at a later date. Remember, before the arbitration process can begin, you must have filed a claim through the carrier's regular claims process and the mover must have made his final offer.