Common complaints against movers fall into three categories:

• The mover did not arrive or deliver at the appointed date or time.
• The price of the move far exceeded the estimated cost, or the mover is requesting more money before performing the delivery.
• There were items lost of damaged during the transit and the mover and customer disagree on how to settle the claim.

Delay Claims
A mover is obligated to pick up and deliver shipments on the requested date or time or during the time period stated on the "Bill of Lading." This is called "reasonable dispatch." An inconvenience claim may be filed with the mover should these dates be missed. The amount of money that this type of claim is worth equals the expense incurred during the delay in your shipment. Be sure to keep all receipt's for goods and services during the delay. Should you wish to file such a claim, it must be done within 9 months of the date of delivery of your shipment. Some movers ship goods under a different arrangement. They have different guaranteed pickup and delivery dates. This agreement usually has a different time period, (30 days). You must file the claim in the time period given in the mover's tariff. Should the mover respond unfavorably, you may contact the Federal Highway Administration.

Federal Highway Administration (HPS-10)
Office of Motor Carriers - Room 3100
400 Seventh Street, SW
Washington, DC 20590